Contact Us

Contact Us

We’re here to help.

Whether you have a question about an order, need assistance with a product, or simply want more information, our team is happy to assist.

How to reach us

📧 Email
For all enquiries, please email us at: theblackdotshop@gmail.co.za

We aim to respond to all messages within 1–2 business days.


Order support

If your enquiry relates to an existing order, please include:

  • Your order number
  • The name used at checkout

Business hours

Monday – Friday
9:00 AM – 5:00 PM (SAST)

Please note that enquiries sent outside business hours will be answered on the next working day.


Thank you for choosing The Black Dot.

We appreciate your support and look forward to assisting you.