Shipping policy

🖤 SHIPPING POLICY

Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.

Delivery Timeframes

Estimated delivery times may vary depending on your location and courier service.
Delivery timeframes are estimates only and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order size.

Any applicable delivery fees will be clearly shown before payment is completed.

Delivery Delays

While we do our best to ensure timely delivery, The Black Dot is not responsible for delays caused by:

  • Courier delays

  • Incorrect or incomplete delivery information

  • Weather conditions

  • Public holidays or peak periods

Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Incorrect Address

Please ensure your delivery address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Additional delivery charges may apply if an order needs to be resent.

Damaged or Missing Parcels

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and item

We will assist in resolving the issue as quickly as possible.

International Shipping

At this time, The Black Dot Shop ships within South Africa only.
International shipping is currently not available.

Contact Us

For shipping-related questions, please contact:
📧 theblackdotshop@gmail.com